Upload Failed Message - Sharing Excel file

Question

Hello,

Please see image...this happens occasionally when sharing an Excel 365 filewhether I share a file using share links or share a file with my team on Microsoft teams.  It just happened again when on one computer the user selected Data Refresh All to refresh several Power Queries, and while it was refreshing, the other user was trying to enter data in the the spreadsheet.  But it has happened in other circumstances as well when not doing a refresh.

How can I eliminate getting "Upload Failed Messages" when sharing an Excel file.

thank you

Answer 1

Hi Craig,

You mentioned that you pay about $12 per month subscription.

With the most close to you described is Microsoft 365 Business Standard for $12.5 a month.

So you can try the above method.

You can also get your subscription refer tothis article.

Regards,

Jason

Answer 2

Hi CraigCB,

We did a test based on your description, but we did not get an error.

Here are my steps:

1. Connect a workbook and share the file to others.
2. Click Refresh All and edit the workbook on another computer.

Since we can not reproduce the issue at our end so we will give you some general suggestions:

1. Delete cache in Upload Center 

Click on Windows key> Enter Office Upload Center> Click on it to Open> Settings> Delete cached file> Ok. 

2. Save a copy and try editing on the copy to check whether you will also get an error.

If still issue persists, may I know does the issue occurs only with specific file?

Regards,

Jason

Answer 3

Issue persists on several files..

how can i get someone from Microsoft to share my screen and take a look

please provide easy to follow steps on how to get paid help

I can pay for this service as this is most important

thank you

Answer 4

Hi CraigCB,

Since you post in Microsoft 365 for Business, so we assume you are a enterprise customer.

You can sign in www.office.com then Click on Need Help in the lower right corner.

After Briefly describe your issue, you can contact support for free via clicking on the icon in the image below.

If you have any problems we welcome you back to share with us.

Regards,

Jason

Answer 5

Jason

I dont believe I am an enterprise customer as I am only 1 person who bought 1 license for MS 365 and onedrive for business. (pay about $12 per month subscription)

is there some other way to pay for help?

thanks

Craig