cannot start the source application for this object

Question

Hi,

I am encountering the below error when I try opening an excel attachment in workbook while others in my team are able to open. Kindly help.

Answer 1

Hi Ivy,

One correction, I am unable to open other embedded objects/excel which are not downloaded from SAP as well.

Regards,

Farhan

Answer 2

Hi Syed,

Thanks for posting back.

We suggest you try this step and check the outcome:

1.       Go to Excel-> File-> Options-> Advanced-> General.

2.       Uncheck Ignore other applications that use Dynamic Data Exchange(DDE) box.

3.       Click Ok.

If this user still can’t open this Excel object in this worksheet, we would like to know whether he can open other types of object (like Word document object) in this worksheet.

Moreover, can you insert the same object in a Word document and try to open it at this user’s end? It will help us understand whether the object or the Excel application cases this issue.

The last, since the version is not up to date, please try to update Office and check the result.

Appreciate your cooperation.

Best Regards,

Ivy

Answer 3

Hi Syed,

May I know have you tried my suggestion? Ho wis the issue now?

Please feel free to post back If you still need help.

Best Regards,

Ivy

Answer 4

Hi Ivy,

Sorry for the delay. Below is our response.

We suggest you try this step and check the outcome:

1.       Go to Excel-> File-> Options-> Advanced-> General.

2.       Uncheck Ignore other applications that use Dynamic Data Exchange(DDE) box.

3.       Click Ok.

[Farhan] The issue persists.

If this user still can’t open this Excel object in this worksheet, we would like to know whether he can open other types of object (like Word document object) in this worksheet.  [Farhan] There are mostly excel attachments in these worksheets.

Moreover, can you insert the same object in a Word document and try to open it at this user’s end? It will help us understand whether the object or the Excel application cases this issue. [Farhan] We cannot insert as we need  to open and save the object, instead we did copy and paste in word, even then it didn't work.

The last, since the version is not up to date, please try to update Office and check the result. [Farhan] We updated the office to the latest. Issue persists.

Answer 5

Hi Farhan,

Thanks for posting back and providing the required information.

As we assume the possible cause is related to Excel application, however, the update didn’t resolve the problem. We would like to suggest you try to create a new user profile to check whether the current user account affects this issue. Please follow the steps in this article: Create a local user or administrator account in Windows 10

If you have concerns and don’t want to create a new user profile, we are sorry that we have provided all the suggestions which may resolve this issue, we sincerely suggest you contact IT admin if  your origination to raise a ticket in Office 365 admin center, the backend support team will investigate further and provide more efficient suggestions. It could help you resolve this issue sooner. For your reference: Ways to contact support for business products - Admin Help

Your understanding is highly appreciated.

Best Regards,

Ivy