Windows 10 LTSC Deployment; Start Menu and Cortana not working after Sysprep

Jon Arciaga 96 Reputation points
2021-08-10T23:18:00.443+00:00

Hello!

I'm creating a Windows 10 image that we'll be distributing and used for medical devices. I have the two answer files needed for the initial setup of the users, partitions, and other settings. Everything works fine like how it did when we did it for Windows 7, but after Sysprep and shutting down for duplication of the hard drives, on start up right after Sysprep the Start Menu fails to work and so does Cortana. One thing we've noticed too is that over time of use, Windows tries to contact the Windows activation server and causes the OS to slow down dramatically which disables the use of the medical system. It seems like it's trying to use numerous services that aren't present because the package that contains the start menu might contain those services that are needing to be used.

For months we've been trying to resolve this using everything under the sun including trying to use Appx stuff (which fails), scan disk, bunch of other things that has been suggested and none of this works. We've also include, not included and made sure CopyProfile in the answer file to be false. Every scenario seems to not work.

Any help or suggestions would be greatly appreciated.

Thank you!

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A family of Microsoft operating systems designed for use in Internet of Things (IoT) devices.
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Accepted answer
  1. Jon Arciaga 96 Reputation points
    2021-08-24T22:13:51.967+00:00

    After further work and taking apart my answer files piece by piece, I discovered that setting the programdata folder to a location other than the C drive was what broke the start menu. I discovered that it's not recommended to do this and that it should only be done for testing purposes.

    https://learn.microsoft.com/en-us/windows-hardware/customize/desktop/unattend/microsoft-windows-shell-setup-folderlocations-programdata

    Thank you for all the help, especially to Sean Liming.

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