two step verification error

Anonymous
2021-12-24T16:18:14+00:00

Hello dears,

on behalf of Ms. XXXXX xxxxx
Email : *****.******@***.***.edu.**
I need your help to resolve this issue as i answered wrongly on a phone call by mistake

and i can't receive another call on my phone or text message

please help as i can't reach our only admin and really need to use the account

The exact message I receive

Error Code: 500121

Request Id: f7a095e5-6d57-4efc-b81d-35f307596300

Correlation Id: 4da17bcc-5100-4935-8128-29c3aee34414

Timestamp: 2021-12-24T16:08:24Z

Microsoft 365 and Office | Subscription, account, billing | For education | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-01-05T09:44:43+00:00

    Hello tt7,

    I am following this case, do you have any relate issue about this?

    Kind Regards,

    Tommy

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