Users cant upload files despite having add access

Question

Hi i have set some users permission to only add files to share point libraries but not edit or delete. However for some reason unless i give them edit access they cant upload the file to library either even though they have add access. Pl help

Answer 1

Dear Umar Butt,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, please let us cooperate and please don’t worry, we can work together to narrow down and resolve the situation.

As per your custom created permission setting, I can confirm your permission is correct. When we click on "Add items" we can add documents to document libraries.

And only in case User cannot upload files if “Add item” is unchecked in a permission setting.

Generally, to only add files to SharePoint online library we open the Editpermission level and click Copy Permission Level on the bottom and then uncheck the Edit Items and Delete Items options.

Secondly, may I know how you grant the site permission to the user? please provide your detailed steps.

Site permissions>Grant Permissions>Invite people and type the user's email address> SHOW OPTIONS>select the new permission e.g. I named Upload>click Share

If possible and if you don't mind could you please you please try to create a new permission level named Uploaders and check the permissions Open, Add Items, View Items and View Pages. Then grant the permission level to the users and groups who should be able to upload documents but not edit and delete them and verify the result with us, it will help for us to narrow down your problem.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely, 

Waqas Muhammad

Answer 2

Hi so we tried on different teams/sites.

So for the same file on some tries they files is uploaded successfuly and on other tries the same file is denied upload.

Also chances of success are higher when we upload directly from share point site when we try to upload through a teams msg the result is nearly always a fail.

We need your help in solving this issue thnx

Answer 3

Also the problem is more frequent with excel files

Answer 4

Hi Waqas Pl note initially we changed the permissions for all member to add only as per the screenshot i attached on my earlier message. They were then unable to upload any files to the sharepoint library unless we gave them edit access alsoAs per you below instructions we now added a new permission level - uploaders - as per your below instruction and applied it to Shahbaz user.However they are still getting the same error  as per the attached screenshot Thanks and regards,Umar Butt

Answer 5

Hi Umar Butt,

Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing. 

And I appreciate your kind words.

First, please don't worry about permission settings, your permission is correct.

Here I created an Upload permission and invited user can upload file without any error message.

Invited user end:

To narrow down your problem, please don't mind I need to confirm below information to check your environment.

1.Please go to classic library UI via click on "Return to classic SharePoint" in a document library and then let user try to upload file and verify the result with me.

2.Please let user upload another Office 365 e.g., Word/PowerPoint into problematic SharePoint online document library and verify the result with me.

3. Please create a new permission into another SharePoint online document library and check if there is any difference.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Waqas Muhammad