Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Dear Russell Babinec,
Good day! Thank you for posting to Microsoft Community. We are happy to help you!
Based on your description, since your issue involves Authenticator app, and our forum is public site and lacks knowledge and authority in this area, in order to better help you and not waste more of your time, please contact our online technical support team for further assistance, please kindly refer to:
Online support and Find Microsoft 365 for business support phone numbers by country or region
Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best! Merry Christmas to you!
Sincerely,
Kerry Chen | Microsoft Community Moderator