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Not able to receive incoming calls in teams

Manmeet Kochhar 26 Reputation points
2021-08-17T06:00:18.623+00:00

I am not able to receive incoming calls in teams application. I have tried to reinstall teams application and also reinstalled windows but still not able to receive incoming calls

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 53,851 Reputation points Microsoft Vendor
    2021-08-17T08:09:50.097+00:00

    Hi @Manmeet Kochhar

    Does anyone else have the same issue in your organization?

    Could you receive the incoming calls in Teams web client?

    To narrow down this issue, it recommends you check the call settings in Teams client and ensure you have ticked "Call rings me" option.

    123660-untitled.png

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
  2. Albert Chiang 1 Reputation point
    2022-03-08T18:49:24.517+00:00

    Hi Teams Support,

    I have the same issue. When a caller calls my work phone, I hear the ring tone on my Macbook Pro running Teams, but I don't see an "answer" button. My settings (Calls ring me, If unanswered : Do nothing) are selected. Calling from Teams works. Weird that answer a call on Teams is not super intuitive...

  3. Matteo Picchetti 1 Reputation point
    2022-10-11T14:14:35.047+00:00

    Anyone has a solution?

    0 comments
  4. Dai Truong 5 Reputation points
    2023-02-14T12:31:07.03+00:00

    I also have the same problem as you on Samsung S21 - only hear ringing when there is a call from Team like can't answer at all. Does anyone have a solution for this problem?

    Truong Dai

  5. Amirabbas nematzadeh 0 Reputation points
    2023-02-23T09:08:14.45+00:00

    I had the same issue and realized that was because of the notification setting, I just enabled the notification on my device and it is working now.

    0 comments

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