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Unable to login in admin.microsoft.com using gmail account

Anonymous
2022-09-20T09:50:21+00:00

I have purchased few emails in Office 365 last month, I have created account using gmail.com and now I want to add one more email account in that, now I am unable to login using my gmail.com account.

I have also tried to connect Microsoft via their customer support over call, but no-one is receiving the call.

Please help me to fix this issue.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2022-09-21T07:06:13+00:00

    This issue is resolved, finally the person from cancellation department helped me to fix this.

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  2. Anonymous
    2022-09-21T06:36:54+00:00

    Hi Ankita,

    I have tried calling more that 25 times today, and after 2 minutes it get disconnected automatically.

    Looks like we have made a mistake here.

    Thanks (only if my issue get resolved)

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  3. Anonymous
    2022-09-20T12:41:00+00:00

    Hello Wedefine App,

    Thank you for posting in Microsoft Community. This is Ankita Vaidya and I will be assisting you with this request.

    Regarding your post, could you please kindly provide us more details about how you purchased email in office365 and which subscription you have purchased? Generally, when you set up Microsoft365 business subscription and wants to login admin.microsoft.com, you need to use Microsoft365 admin account which should be based on your custom domain (such as xyz.com) or default domain (such xyz.onmicrosoft.com). Gmail.com account can’t use for login admin.microsoft.com. If you remember your admin account which is belongs from your custom domain or onmicrosoft.com domain, kindly use it to access Admin page and if receive any error message with that domain, kinldy provide us entire screenshot of the error message, so based on it we will check and assist you further. We recommend to kindly clear browser’s cache before login, so if is there any corruption in browsers cache, it will remove.

    If you don’t have any information about your Admin account or forget Admin account's details, we recommend to kindly contact our support team available on Phone support because that team have required resources to check such tenant details and assist you for reset Admin account to access Microsoft365 Admin page. At this point, your kind cooperation and valuable understanding will be highly appreciated.

    Thank you so much for your precious time. Stay safe and healthy.

    Sincerely,

    Ankita Vaidya | Microsoft Community Moderator

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