OneNote sync errors

Question

I use OneNote dekstop on my laptop for my 2 Notebooks using Windows 10 Pro, and sync these to both my Samsung/Android smartphone & tablet.

I have compared the sync between desktop & online versions and this works fine, but for the last 24 hours, there are a number of sync errors showing up for sections across the Notebooks on the phone and tablet.

Phone:

....can't sync this page.......don't edit for a short time....

Error code 0xE00001BB ba7uo

......server is busy....

Error code 0xE000145C bukxh 10007

Tablet:

....can't sync this page.......don't edit for a short time....

Error code 0xE00001BB ba7uo

......server is busy....

Error code 0xE0001473 5bq4k

I have tried

manual syncs

closing & reopening Notebooks

uninstalling and reinstalling the apps

just after guidance on anything else I could try, or is it best to just wait for the errors to correct themselves?

Answer 1

Dear srjacob

Really appreciate your reply again and thank for your effort to share the latest situation to us.

Per your description, since you have processed all the possible reason to troubleshoot the reason, but the sync error still [persists, and it only happened in your phone and tablet. In this scenario, to confirm if the situation is related to the local environment or the tenant account.  We recommend you directly contact your Microsoft 365 administrator to create a support ticket from Microsoft 365 Admin Center > Support > New service request.  The support team over there has higher permission than us, they can involve more resource and investigate the behavior from back end as fast as possible. They also can check the behavior on your end remotely. For reference: Get support - Microsoft 365 admin | Microsoft Docs, you can select online support or phone support to have a live chat with the support engineers.  This is the most efficient way for handling this case as per the situation. I am sure that our Expert Engineers from that side can address this issue effectively and accurately.

About how to find the admin in your organization, you can refer to How do I find my Office 365 admin

Really appreciate your patience and understanding again!

Sincerely,

Stacey | Microsoft Community Moderator

Answer 2

Dear srjacob

Thank you for your quick response and we also appreciate you spent your precious time doing the tests and providing the detailed screenshots to us.

Per your update, if the sync error doesn't happen frequently, and for the error message you shared, maybe the sync failure is related to your local internet environment. And sometimes if you run multiple apps at the same time will also cause the sever busy.

Besides, if you are using a VPN or a third-party firewall application, we kindly recommended to disconnect the VPN and uninstall the third-party firewall application to check whether the problem will happen.

You can also try to create a new notebook to see if there is the same problem. If the new notebook can sync normally, you can also copy and paste the content into the new notebook then see the outcome.

Welcome to update the latest situation to us, we'll continue to help you all the time.

Sincerely,

Stacey | Microsoft Community Moderator

Answer 3

Hi Stacey,

Thanks for getting back to me.

In response to your message:

I don't have a VPN or third-party firewall.

I do wonder if the issue is with the local internet environment. Over the last couple of days, I have tried syncs using my home internet, work internet, and WiFi hotspot between my phone & tablet.

I did create a new notebook and moved pages and sections into there with mixed results.

As of this afternoon, I still have the same sync error as before:

....it's either this, or the auto sync is left taking a very long time.

Manual/refresh/pull-down syncs are still working in the background across all apps, but I am limiting the amount of changes I make by ony using the desktop app for now as opposed to making amendments from multiple devices.

I will continue to monitor things over the weekend....

Thanks, Steve

Answer 4

Hi Stacey,

Thanks for getting back to me.

Since my original post, the syncs appear to have continued in the background, and are now showing as up to date on both my phone and tablet.

I have only used two Notebooks for some time, so they could both be considered to be quite big. Even so, sync errors for me are quite rare, only once or twice per year, and they do seem to correct themselves eventually.

I will continue to monitor my Main Notebook and keep in mind the suggestions 2 & 3 from your reply, and keep you updated.

In the meantime, some screenshots below to help with your further investigations:

Image 1 below is the sync update for both phone & tablet:

Image 2 shows the sync error messages

Image 3 is just scrolled up a touch further to fully show the last message

Images below is from my tablet

Answer 5

Dear srjacob

Good day! Thank you for posting in Microsoft Community. We are happy to help you.

Based on your description, it seems that the OneNote notebook can't sync well with your android phone and your tablet.

Given this situation, please try the following steps and check the behavior:

1. Reset credentials

• Open OneNote and then on the bottom left, tap Notebooks.
• Tap the three-dots menu in the upper right corner of the screen, and choose Settings.
• Tap Account.
• Tap Sign Out, and then click OK.
• Tap the recent apps button on the bottom of the screen (the one to the left of your Home button), find the OneNote app and swipe it sideways to close it.
• Start OneNote and sign in to your account.

2. If only the two notebooks hav ethis sync error, please kindly copy the notebooks to teh new created blank notebook then sync and check the outcome.
3. Please kindly change to a different internet environment, such as your personal hotspot and see the result.

Meanwhile, we  would like to collect more detailed information you're experiencing so that we can have a further investigation:

• Can you show a screenshot of the error message you got to us?
• Does only these two notebooks have the sync error?

We’re looking forward to your reply and will continue to help you all the time!

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Stacey | Microsoft Community Moderator