OneNote sync errors

Question

I use OneNote dekstop on my laptop for my 2 Notebooks using Windows 10 Pro, and sync these to both my Samsung/Android smartphone & tablet.

I have compared the sync between desktop & online versions and this works fine, but for the last 24 hours, there are a number of sync errors showing up for sections across the Notebooks on the phone and tablet.

Phone:

....can't sync this page.......don't edit for a short time....

Error code 0xE00001BB ba7uo

......server is busy....

Error code 0xE000145C bukxh 10007

Tablet:

....can't sync this page.......don't edit for a short time....

Error code 0xE00001BB ba7uo

......server is busy....

Error code 0xE0001473 5bq4k

I have tried

manual syncs

closing & reopening Notebooks

uninstalling and reinstalling the apps

just after guidance on anything else I could try, or is it best to just wait for the errors to correct themselves?

Answer 1

Dear srjacob

Really appreciate your reply again and thank for your effort to share the latest situation to us.

Per your description, since you have processed all the possible reason to troubleshoot the reason, but the sync error still [persists, and it only happened in your phone and tablet. In this scenario, to confirm if the situation is related to the local environment or the tenant account.  We recommend you directly contact your Microsoft 365 administrator to create a support ticket from Microsoft 365 Admin Center > Support > New service request.  The support team over there has higher permission than us, they can involve more resource and investigate the behavior from back end as fast as possible. They also can check the behavior on your end remotely. For reference: Get support - Microsoft 365 admin | Microsoft Docs, you can select online support or phone support to have a live chat with the support engineers.  This is the most efficient way for handling this case as per the situation. I am sure that our Expert Engineers from that side can address this issue effectively and accurately.

About how to find the admin in your organization, you can refer to How do I find my Office 365 admin

Really appreciate your patience and understanding again!

Sincerely,

Stacey | Microsoft Community Moderator

Answer 2

Hi Stacey,

I can now report that after monitoring things further across this wekend, all syncs are back working as normal. This did involve setting up a new main notebook, copy all of the sections into there, and breaking up some of the larger sections into smaller amounts.

Thanks for your support on this.