Need PowerShell help - Adding some additional data to one of the field in Incident form (SCSM)

Question

Hi Team,

I need some PowerShell help to add/append some additional information as below to the existing information in the "Description" field in the Manual Activity form (SCSM). Actually no unused fields like "Alternate Contact Method" in incident form to make use for the same purpose.

SNOW sys_id: 5add24dd1b027c10d6557805464bcb11
SNOW Correlation Id: MA6601
SNOW Incident Task: TASK0060126

Also how to retrieve the above each information later from the description field.

Appreciate your help!!!

Regards,
Jansi

Answer 1

Hi @jansi rani krishnan ,

it's almost the same like this one: https://learn.microsoft.com/en-us/answers/questions/498265/need-help-on-powershell-coding-regarding-scsm.html

Here we go:

# Set Manual Activity Description field  
Import-Module SMlets  
$smdefaultserver = "SCSM1"  
# Define properties  
$maID = "MA2114"  
$SysID = "c21f57971b6d7c101d777b75464bcb26"  
$SNOWticketID = "TASK0055836"  
$status = "inserted"  
######  
$maClass = Get-SCSMClass -Name System.WorkItem.Activity.ManualActivity$  
# Get SCSM objects  
$maObj = Get-SCSMObject -Class $maClass -Filter "ID -eq $maID"  
# Update IR Alternate Contact Method  
if (($status -eq "inserted") -and ($maObj)) {  
    $UpdateDescription = "Sysid: $SysID | SNOW ticket number: $SNOWticketID | Correlation_id: $maID"  
    Set-SCSMObject -SMObject $maObj -Property "Description" -Value $UpdateDescription  
}  
  
#######  
  
# Get the data out of the Manual Activity Description field  
$maID = "MA2114"  
$maClass = Get-SCSMClass -Name System.WorkItem.Activity.ManualActivity$  
$maObj = Get-SCSMObject -Class $maClass -Filter "ID -eq $maID"  
$maDescription = $maObj.Description  
$sysID = ($maDescription.Split("|")[0].Split(":").Trim())[1]  
$SysID  
# Get SNOW Ticket ID  
$SNOWticketID = ($maDescription.Split("|")[1].Split(":").Trim())[1]  
$SNOWticketID  
# Get SCSM MA ID  
$maID = ($maDescription.Split("|")[2].Split(":").Trim())[1]  
$maID  

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten