You should select all of the cells first and delete them all together. Sometimes particular keystrokes are required. As an alternative you can also select all of the cells A12:B14 and right click in the selection. Then choose Delete, select Shift cells up, and click OK.
Reply if you have additional questions or information. Please mark this reply as answered if this solves your question.
Rich~M
I’m sorry but it does not work but I appreciate all you have done and taking the time to try and help me.
Mary Cyrus