SCCM client not detecting software updates over VPN

Daniel Kaliel 1,266 Reputation points

We have SCCM with a single site. With the latest updates (August 2021, Windows 10 20H2) our test clients internally got the updates, but the test clients over the VPN are not detecting the deployment.

In the UpdatesDeployment.log the last entry shows:

EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 0

The IP address for VPN users is included in the boundary. So I am stumped where else to look to solve this problem.

We use the GlobalProtect VPN client.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,602 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
1,008 questions
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Accepted answer
  1. Daniel Kaliel 1,266 Reputation points

    We were able to solve this, but I don't know the cause. For every VPN user we had them run disk clean and click on Cleanup System Files as well. After that ran and they restarted the SCCM client was able to detect and install the missing updates.

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  1. Daniel Kaliel 1,266 Reputation points

    All VPN devices show up here: