Access account

Question

Hi,

I've two accounts on microsoft on ___@___.___. One personal one and one work one. I am the admin of the work account, but i lost my password. And settings say I can not change my pasword, Admin should change the settings, but I am admin. You see the loop!

This wouldn't be a problem if i didn't have a Power BI subsription on the acocunt. Does somebody know how to cancel the subscription or acces the account.

I can not get a hold of Microsoft to fix it, and I have been paying for something that I can not use.

Answer 1

The way I understand it, you should be able to get in touch with a real person via the phone number (for your region) in that article. Does that not work?

Answer 2

Hi,

I've tried to contatc them, but never got somebody to talk to. They just send me to the microsoft website to try to fix it myself.

Kind regards,

Demi

Answer 3

Since this is a business subscription, you should be able to contact Microsoft by telephone. See https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2.

Answer 4

Hi,

There is no other admin in our business, so we can't change the rules. And i can not acces my account.

Kind regards,

Demi

Answer 5

Dear Microlab040,

Thanks for posting in Microsoft community. We are glad to help you.

Please follow the steps in this article and call Microsoft Support:

Get support - Microsoft 365 admin | Microsoft Learn

Thanks for your understanding and cooperation! Hope you keep safe and healthy always.

Sincerely,

Sean | Microsoft Community Moderator