Alerts not working

Question

Set up as shown below on a site pages library. Not getting alert emails - and neither are colleagues. Is this a known issue that's going to be fixed? If so, when?

Answer 1

Dear Webbrewers,

Thanks for your updates.

If you confirm that there are no specific rules on your Exchange Online service, I'm afraid that the issue may be a feature configuration issue in your environment and it may involve our related team to be fixed. I suggest you contact the administrator if you aren't the administrator and let him open a support ticket to our related team as soon as possible.

Sorry for that our category may have limited resources to reach our related team directly.

Thanks for your understanding and effort!

Sincerely,

Cliff | Microsoft Community Moderator

Answer 2

Googled this issue and it's widespread. Surprising you guys won't even attempt to fix it or at least report it.

Answer 3

Dear Webbrewers,

Thanks for your updates and confirmation.

Please check whether some mail rules block such alert emails in your environment.

If no and the email services in your environment are fine, I'm afraid that the issue may be a feature configuration issue in your environment and it may involve our related team to be fixed. I suggest you contact the administrator if you aren't the administrator and let him follow the steps in the following article to open a support ticket to our related team as soon as possible so that they can help you further.

Get support for Microsoft 365 for business

Thanks for your understanding and hope that the issue in your environment will be soon fixed!

Sincerely,

Cliff | Microsoft Community Moderator

Answer 4

I got the email saying the alert was successfully set up so I assume it was. But still no alerts when a new news post is added.

Answer 5

Dear Webbrewers,

Welcome to the forum here.

I did a test and I can't reproduce the issue in our environment.

I'd like you to first check whether you receive the alert success notification in Outlook after you create the alert. If no, the alert may not be created successfully in your environment. I suggest you remove the created one, create a new one, wait some time and then see if the alert success notification can be received. If yes, do a test again to see the result.

Meanwhile, please check whether some mail rules block such alert emails in your environment.

If no and the email services in your environment are fine, I'm afraid that the issue may be a feature configuration issue in your environment and it may involve our related team to be fixed. I suggest you contact the administrator if you aren't the administrator and let him follow the steps in the following article to open a support ticket to our related team as soon as possible so that they can help you further.

Get support for Microsoft 365 for business

Thanks for your understanding and hope that the issue in your environment will be soon fixed!

Sincerely,

Cliff | Microsoft Community Moderator