Unable to use the app passwords feature

Ahmed Latief 56 Reputation points
2021-08-21T10:42:29.453+00:00

Good Day ,

I am having a problem with enabling App Passwords for my organization as we would like to access our emails from outside.

I have following the steps to enable the Two Factor Authentication and I logged out then logged in again.

I have enabled the App Passwords as in here
125194-image.png

Accessed the Account Information and then Update the Security Infor but whenever I try to add I just don't see the App Password in the dropdown list, in never appears
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and Finally this is the screen show of the Drop down not showing the App Password Option

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I checked for my account and It is has 2 factor authentication enabled for me ,
![125262-image.png]4

So What shall I do

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. Shashi Shailaj 7,581 Reputation points Microsoft Employee
    2021-08-21T15:12:36.653+00:00

    @Ahmed Latief ,
    This normally does not happen . You have followed the correct steps. Sometimes there are transient issues and it could prevent form the app password option showing up in the My signin Page. Could you please try resetting the MFA settings for the user once. Please go to the MFA Administration Page using your global administrator account .

    125188-image.png

    Select the user and click on manage user settings. Select the two options as below.

    125272-image.png

    Sign out the user from all sessions using the Microsoft 365 Admin portal .
    125216-image.png

    Ask the user to sign in again . This should work . If this does not work please try to enforce the MFA settings as shown below from the MFA administration panel.

    125146-image.png

    Another reason what I have seen is that having security defaults can cause disabling of app password options. Please check if you have these enabled from the Azure portal by checking Azure active directory blade. The Ap passwords are not available if Security defaults are enabled. Please check linked article.

    125156-image.png

    On user accounts enforcing the MFA settings works. I was unable to get app password method show up for my administrator account which had MFA enabled from the MFA administration page. When I enforced the MFA for the user account , I started getting the App password option in the available methods dropdown as below on My security info page.

    125245-image.png

    So I can conclude that enforcing the MFA enables this. The above details were as per my past experience with app passwords. If the information provided is useful , please do accept the answer and upvote so as to increase discoverability of this answer with other users facing similar issue. Should trying all the steps not help and you still have issues with the app password, Please let us know and we will help you further on this.

    Thank you.

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    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    6 people found this answer helpful.

2 additional answers

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  1. Marc Antheunis 0 Reputation points
    2023-08-23T14:31:48.6766667+00:00

    followed this excellent article, was able to create application passwords but unable to send any mail whatsoever using that app password, all was rejected due to auth errors...

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  2. DriesSch 0 Reputation points
    2024-03-19T09:33:16.3566667+00:00

    Signed out, enabled & enforced MFA, disabled security defaults and still not able to generate app passwords :-(

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