How do we check the multifactor authentication client app version for all users from Azure Portal

Question

Hello Team,

How do we check the multifactor authentication client app version for all users from Azure Portal, as we found multiple users are using old MFA app and getting issue with Number matching setup.

Requesting you please let me know if any option is available to check the version for all user.

Thanks

Answer 1

Dear PJ16_03,

Thanks for your valuable feedback which lets us know you will reach out dedicated team.

May l know if you have a moment now as l may need your help with few things? Would you mind voting the first reply ? Since your vote would let the reply put on the top of this page, it will help more users who have similar concern.

l sincerely hope this does not cause you inconvenience, but l would really appreciate if you can help.

Sorry to disturb you. Have a nice day!

Sincerely,

Tammy | Microsoft Community Moderator.

Answer 2

Thank you Tammy,

I will reach out as suggested.

Thank you so much

Answer 3

Dear PJ16_03,

Greetings. Thank you for reaching out to Microsoft Community. We are glad to assist you.

As your description, l understand that you would like to check the Mutiple Authentication App version for all users from Azure Portal. As far as l know, the Authenticator app was installed by user side, so, admin has no permission or resources to check what version of Authenticator app installed on users' device.

In case l misunderstood something and you need further support, it is suggested to contact our dedicated team, go to the Microsoft Authenticator app forum or Azure Active Directory forum, click on both links, then sign in to post your concern. Experts will provide accurate and fast answer as they have comprehensive knowledge and experience.

Additionally, you want to check it from Azure Portal, so, you can also contact our experts by creating a service request via Azure Portal. Our online support may have permission or resources to check it from back-end side, do the following to get in touch with them:

1. Select the ? in the global header, then select Help + support in Azure Portal.
2. Select Create a support request. Follow the prompts to provide information about your concern. When you're satisfied that the support request is complete, select Create. A support engineer will contact you using the method you indicated. 

Hope you can continue to enjoy our service there. l appreciate your understanding and cooperation.

Stay safe and healthy.

Sincerely,

Tammy | Microsoft Community Moderator.