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Email / One Drive Shared File problems

Anonymous
2023-10-18T18:11:11+00:00

My company purchased Microsoft 365 for our business. We have created domain emails through GoDaddy. We are having issues with one email. We have shared files through OneDrive and this email receives a request to gain access. An approval email has been sent with full access to the file (view & edit) and she receives another email to request access. Access is never granted. We have deleted the email and started over and still having these issues. Help

Microsoft 365 and Office | OneDrive | For business | MacOS

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  1. Anonymous
    2023-10-19T05:10:20+00:00

    Dear Sherry Henry,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern and to my knowledge, the behavior you are observing with the user when accessing the shared content is not an expected behavior because the user should be able to access the content after approval has been given but since user get Access denied or not able to access the shared content, please try the following steps and check the outcome:

    Open the OneDrive for Business from which you shared the content> Settings> OneDrive Settings> More Settings> Return to the old Settings page> Click on People and Groups under User and Permissions> Select the user account with the problem > Actions> Delete the user from this Site Collection.

    Now wait for some time and reshare the content with the user, and ask the user to access the shared content via InPrivate or Incognito browser to check the outcome.

    If still the same, then I believe the problem need to be further checked with the related development team and I suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the HAR logs.

    Reference: Get support - Microsoft 365 admin | Microsoft Learn

    Note: To create a support ticket, you need to have admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket.

    Apologies for redirecting you to the related development team support as the moderators in this community have limited resources to collect and investigate the HAR logs, and to get the fast and better assistance we requested for it.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,
    Sophia

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