Problem with SSO with Office 365 apps

Question

We are experiencing a problem with SSO with Office 365 apps (outlook, onedrive). After signing in to the AVD, the office apps are not signed in, they remain “stuck”. When logging off and signing in again to AVD, it works fine.

We see a lot of event id’s 5061, audit failure at open key and create key in the security event log. It is an Azure AD joined windows 11 AVD host. The authentication pop-up say something when wrong [1001]

![](https://learn-attachment.microsoft.com/api/attachments/803579f0-2b04-4d1a-8756-f3c88dae6c04?platform=QnA

Answer 1

Dear Rob PVICT,

Greetings! Thank you for posting in Microsoft Community.

I'm sorry you have issue with SSO with Office 365 apps. For the situation you encountered, we do understand the inconvenience caused and apologize for it.

Recently, there is a known issue for signing into Microsoft 365 Desktop Applications:

When users attempt to sign into Microsoft 365 desktop applications, they receive an error message.

Error: Something went wrong. [1001]

Please refer to this support article for detailed information: Error “Something Went Wrong [1001]” signing in to Microsoft 365 Desktop Applications - Microsoft Support

The Microsoft 365 teams are investigating this issue by analyzing logs provided by some affected users. If you see this issue, please ask your tenant admin to open a support ticket in the M365 Admin Portal: Get support - Microsoft 365 admin | Microsoft Learn

In order to expedite the investigation please include MSOAID logs in the ticket, Microsoft Office Authentication/Identity Diagnostic (MSOAID).

Appreciate your patience and understanding and thank you for your time and cooperation!

Sincerely,

Tina | Microsoft Community Moderator

Answer 2

Hi Tina,

Thans for your response, we will raise a ticket in the O365 portal.

Regards,

Rob