Two factor has the wrong details

Question

My two factor phone details are wrong... and a authenticator wont login without text or phone.. tried calling support but after 5 unanswered calls... and waiting if 2 hours on each try... is there any other way to identifying me and reset 2fa.

Answer 1

Dear ChristianMoore8

Good day! Thank you for posting to Microsoft Community. We are happy to help you!

First of all, we apologize for the trouble and inconvenience caused to your work! Based on your description, given that your problem is related with MFA, so I recommend that you contact our dedicated Azure/Microsoft Authenticator support team to see if they can offer any solutions/workarounds. Specifically: please kindly post your question in Azure Active Directory Multi factor Authentication on Microsoft Q&A forum, where experts will focus on requests that will further assist you.

If your problem persists, this issue refers to account information and phone which is very sensitive, should not be discussed in this public site. For better support, please kindly contact our dedicated support team directly for further assistance, for your reference

Online support and Find Microsoft 365 for business support phone numbers by country or region

Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

Sincerely,

Kerry Chen | Microsoft Community Moderator

Answer 2

Thank you for replying, I had suspected as much. Will keep trying the phone support. Cheers

Answer 3

We are just fellow users and not Support. There's no short cutting the Support process.

As you are Business you need to wait until you get through to Support if you don't have your own IT group to help you fix your 2FA. Be aware if you are the only user (aka owner) it can be days or even weeks for you to one prove who you are and two to get access again.