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Sync errors in OneNote from Deleted pages

Anonymous
2023-08-01T19:48:37+00:00

My OneNote notebook has two sync errors. It was generated from a Teams PLC Notebook. I've tried reopening it in Teams to the Browser, then opening it in Desktop app. I've tried opening each page individually for it to load. I've tried on my home Internet and from my work Internet. Still cannot get the sync to complete.

Microsoft 365 and Office | OneNote | For business | Windows

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  1. Anonymous
    2023-08-02T03:44:30+00:00

    Dear Laurel,

    We notice that some users reports the issue on our forum as well and it may be an online service related issue on your tenant as OneNote for the web also has some sync issues at your side. Some users reports that they are experiencing Error code: 0xE0001462 bukxq 19999 on the sections and other users are experiencing the E0000057 bhhdz error code.

    I'm afraid that there may be nothing you can do at your side and the issue may need to involve our related team to investigate some network trace at your side and be fixed at their side directly.

    If you aren't the administrator, I suggest you contact him and let him go to the Microsoft 365 admin center to check the Health tab to see whether there is an incident related to the notebook sync in your tenant. If yes, the issue should have been being investigated by our related team and will be fixed finally at their side. You just need to keep close eyes on the latest updates there.

    If no, I suggest you let the administrator follow the steps in Get support - Microsoft 365 admin | Microsoft Learn to open a support ticket to our related team as soon as possible so that they can provide the live-chat or the phone support further with more resources.

    The administrator is always the first person who subscribes the Microsoft 365 business subscription or the IT administrator in your organization.

    About admin roles in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn

    How do I find my Microsoft 365 admin? - Microsoft Support

    You can also phone the related team and let them know the urgency of the issue so that they can help you fix the issue as soon as possible.

    Sorry for the inconvenience and we may have limited resources on fixing the online service related issues in specific tenants.

    Thanks for your effort and understanding again.

    Sincerely

    Cliff | Microsoft Community Moderator

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