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Error code 43881

Anonymous
2023-08-16T19:16:37+00:00

Hi when i try to purchase a subscription it gives me this error code 43881, what is it and how to resolve it ICan’t buy any microsoft license…

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2023-08-16T21:25:11+00:00

    Dear Hasan Ahmadinajm,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist.

    As per your mentioned description about "Error code 43881"My sincerest apologies for the inconvenience this might be causing you. I therefore believe that this issue should be further investigated by our Billing support team. Billing support Engineer can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Please understand that as public forum support, we don’t have higher permissions to check this. your scenario maybe inconveniencing, to quickly help assist, kindly contact your organization admin or you can create a service request to report this symptom to our online channel.

    Below are the steps to open service request:

     

    Here is contact support document: Get support - Microsoft 365 admin | Microsoft Learn

    Note: In most countries or regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. Local language support varies by country or region.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Inema | Microsoft Community Moderator

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  2. Anonymous
    2023-10-03T01:04:50+00:00

    Same issue: Error 43881 when trying to set up new tenant (and subsequently buy licenses).

    Same issue: When attempting to purchase licenses, we got this error message:

    Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time. (CV: pr+0aAAAa0AAAAAA.16)

    Solution: We called MS Support and they created a sales quote for us and emailed us this link (sanitised here):

    https://signup.microsoft.com/get-started/quote?salesquoteid=aa0000a0-aaa0-00a0-0000-a000aaaa0000&ali=1&bac=1&signedinuser=username%40domain.com.au (Note: the %40 is code for @ symbol - so make sure you use that format in your URL when entering the details of a user account already active.)

    Then we were able to proceed with the purchase (and overcome the 'payment method validation' issue).

    Very frustrating time-waster. Not entirely sure how the Microsoft back-end systems failed to validate the new business tenant's payment method (AMEX btw). And their did not seem to be any steps/instructions to troubleshoot this ourselves (i.e. a portal page to manually remediate the validation issue).

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