Authenticator App Nightmare

Question

I am completely locked out of my account. I have a small business, am the only user. There is no other admin. Microsoft decided to require me to start using the Authenticator App.

I download it, try to register. While in the Authenticator app it tells me I need to login to the authenticator app. If I click the Need another Method link, it reopens another Authenticator page presenting a 2 digit code.

I call phone support but asks me for a case. I I say I dont have one and it tells me to open it online. When I go to the link, it tells me to login, and then asks for the Authenticator code again.

This is beyond idiotic. Help!

Answer 1

Thanks for the reply, but that is not the case. When I call support, they say I need to enter in a case ID. I can’t create a case, because it requires logging in which is not possible. Incredible.

Answer 2

You may contact phone support for further assistance. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc.

See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2