I can't add new payment method

Question

I want to add new credit card details to my payment method. but it keeps showing this error Verify your address We couldn't validate your address. Please ensure the address you've entered is correct.

I wan to clarify that the address is correct. It's the same address on the previous credit card that is no longer working.

This is the second time I am having similar problem, i resolved it in may and i was able to make payment. Now i want to change the credit card to another one

Customer care ain't responding as usual and this is very urgent cos i have invoice to pay now

Answer 1

Dear Seunokewoye

Good morning! Thank you for posting to the Microsoft Community. We are happy to help you!

First of all, we apologize for the trouble and inconvenience caused to your work! For how to update your payment method, please first try to refer to the following official document to check if it can help you, thank you

• Update a Microsoft account payment method - Microsoft Support
• Add a payment method to your Microsoft account - Microsoft Support

Please also kindly check whether this official document can help you, for your reference Troubleshoot payment option issues - Microsoft Support

If your problem persists, then we are very sorry because our forum lacks relevant permissions, so in order to help you better, please kindly try the following contact information to get in touch with the phone team, thank you. (Please note that the hotline may not be answered on weekends, please try to contact them on weekdays)

• Please kindly contact our Billing teams directly: Sign in to your Microsoft account on your browser and click the link below for support https://support.microsoft.com/contactus > Click on Get Support > In the box shown type "Billing" and choose an option shown to you > Now scroll down and click Contact Support (near the bottom a little to the left of the center) > In the next screen it will ask for more details (fill it as appropriate) and confirm > Click Chat with a support agent in your browser
• If you still need further help, in order to better help you and not waste more of your time, please kindly call our Billing team directly to inquire about your refund process, please kindly refer to: Global Customer Service phone numbers

Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!

Sincerely

Kerry Chen | Microsoft Community Moderator

Answer 2

Thanks for your response. I want to change the payment method from admin console for Microsoft 365 business. It's for an organisation

I sent a message to the billing and technical team for more than 12 hours now, before I submitted this question in the community, they have not responded till now.

Sometimes it takes days before they respond. This is really painful especially when I need urgent support like this.

My organisation's subscription has been suspended

Answer 3

hello,

I am facing the same challenge. How do you fix it ?

Thanks for your responses. I want to change the payment method from admin console for Microsoft 365 business. It's for an organisation

I sent a message to the billing and technical team for more than 12 hours now, before I submitted this question in the community, they have not responded till now.

Sometimes it takes days before they respond. This is really painful especially when I need urgent support like this.

My organisation's subscription has been suspended

Answer 4

For anyone trying this I spent weeks with Microsoft support getting nowhere.

Eventually on another forum I found this link

https://businessstore.microsoft.com/en-us/manage/payments-billing/payment-methods?signin=

Add the card there(it looks like nothing has happened and doesn't appear).

When you go back to the admin center the card has been added and can be used to pay the outstanding bills.

It's a real mess, this happened several years ago as well and support directed us to the old admin center to get it done. (no longer available)

Micrsoft really needs to get sorted out. Same problems happen with Xbox as well. Seems their address/CC verifications are not up to date even though the data is valid. There needs to be an override.

Answer 5

Dear Seunokewoye

Thanks a lot for your feedback!

Based on your description, since your issue involves administrator authority, and our forum lacks knowledge and authority in this area, in order to better help you and not waste more of your time, please contact the team dedicated to handling administrator related issues for further assistance, please kindly refer to link as below:

Online support and Find Microsoft 365 for business support phone numbers by country or region

Wish you have a wonderful day and always stay safe!

Sincerely

Kerry Chen | Microsoft Community Moderator