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365 Admin Account Does Not Exist

Anonymous
2023-09-29T16:19:06+00:00

I created a test tenant with a free trial E5 license for studying for some certifications. I no longer need the account, so I went to sign in with the "******@xxx.onmicrosoft.com" to release the license and the account doesn't exist.

I've been through the password reset forms and nothing works because it thinks that account doesn't exist. I also found the MS form for getting into your account, but I can't get anywhere with that either because the first step is to enter your account and it can't find it. Additionally, I can't reach support for help without signing in either.

The confirmation emails I receive from Microsoft are going to my personal Gmail account, but I'm unable to sign into 365 Business, and there is no record of the license when I sign into 365 Home.

The license just passed its free trial, and I was billed for it but all of the confirmation emails that go to my personal Gmail account are from a no-reply mailbox.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2023-10-01T08:25:27+00:00

    Dear Mike Ward4

    Good day! Thank you for publishing in Microsoft Community. We are happy to help you!

    First of all, we apologize for the trouble and inconvenience caused to your work! Based on your description, since your issue involves administrator authority, and our forum lacks knowledge and authority in this area, in order to better help you and not waste more of your time, please contact the team dedicated to handling administrator related issues for further assistance, please kindly refer to link as below:

    Online support **** and Find Microsoft 365 for business support phone numbers by country or region

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    Note: Since this is a public community, in order to protect your privacy, I need to code your personal information, thank you.

    Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!

    Sincerely

    Kerry Chen | Microsoft Community Moderator

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  2. Anonymous
    2023-09-29T16:51:56+00:00

    Dear 

    Thank you for posting to Microsoft Community. We are happy to assist you.

    We are looking into your situation, we will update the thread shortly.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Katherine | Microsoft Community Moderator

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