MS365 Support Issues and Wait Times

Question

This is getting ridiculous. I've been on the phone on hold for 60+ minutes. Can't do any other work while I sit on the phone. It's 2023, there's more efficient ways to handle callbacks and ticketing. I don't understand why it's so hard to get support with 365.

I try to avoid this by using all the self service tools in the first place but the password recovery sends an email to the email I don't have the password for. How does this make any sense. No option for SMS or other forms of validation. Took several hours trying phone support only to be told I can't speak to an agent because there's no phone number associated with my account (even though I registered and entered code sent to my phone for registration?). Can't do Chat or Email support because I have to login in order to get support which is my problem in the first place!!

I had to create a new email just to email post this! Not a good way to start my MS365 subscription.

Answer 1

If you are an admin may contact Technical phone support and ask them to escalate your issue to the data protection team. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc.

See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Answer 2

Try connecting with Microsoft support on social media.