Sharepoint error message

Question

Hi,

when I want to add a point to my sharepoint list over the button "+new" the following message comes up:

"This app isn’t opening correctly

It looks like permission issues were encountered while opening the app."

The session ID is: Session ID: 134ea5c2-4721-4395-94e9-62e2f6420f18

Before that i added a subpoint to the list.

We use the Windows 10 Enterprise

Thanks for your effort

Georg

Answer 1

Dear Georg,

Thanks for writing back and updating us. Apologies for the delay in the response.

As you mentioned the problem happens with other colleague, I suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the logs.

Reference: Get support - Microsoft 365 admin | Microsoft Learn

Note: To create a support ticket, you need to have admin privileges and if you aren’t the admin of your Office 365 organization, please contact the admin of creating a new ticket.

Appreciate your patience and understanding with us. Have a good day!!

Best Regards,

Mia

Answer 2

Hi i solved it.

I switched into classic mode. Go to settings -> advanced settings -> on the bottom you see 3 bullet points -> choose classic mode

regards Georg

Answer 3

Hello Mia,

sorry. I was not specific enough.

1. I added a subpoint at a column to choose from
2. Than I tried to great a new set of data through clicking on the +New button

Also it was my first time using this function. I got the task from a colleague. Also a colleague from another location has the same problem.

I don't know if the adding of subpoint is the reason for the error. I never added a set of data to the list before.

Thanks

Georg

Answer 4

Dear Georg,

Good day!! Thanks for posting your concern in this Microsoft Community.

As per the description shared, we understand your concern i.e., adding the subpoint at the +New  in the SharePoint Online list but as far as I know it’s not possible to add the subpoint in the List or Library at the +New. However, since you mentioned you have done it before, can you please provide the steps you have performed to achieve your requirement?

Thanks for your patience and understanding. Have a good day!!

Sincerely,

Mia | Microsoft Moderator