Solution for Outlook and mail statictics for secondary mailbox (with license).

Pawel Jarosz 46 Reputation points


We are looking for some solution to get insights about messages send from the secondary or shared mailbox.

Do you have any recommendations?

Before you write about MyAnalytics - I've alredy tried to do this - I've converted mailbox to regular ,assigned Office E3 license, enabled MyAnalytics for the user (Set-MyAnalyticsFeatureConfig). I have attached this secondary mailbox as a another acount to Outlook.

So, having all this in place I've send an email to a group. Outlook's MyAnalytics told me: "You need to wait like 15 minutes to have some data". I thought: "Sweet! It works" But after that 15 or so minutes I highlighted the email, the right Insight pane for like 1 second was telling "Loading stats on this email", then rapidly changed to "Something went wrong." I've opened a case at MS, after testing for like 2 hous, I suggested that maybe it is not doable - I just didn't want to continue to work with suppot - it was pointless - and we closed the ticket.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,956 Reputation points Microsoft Employee

    Hi @PawelJarosz-0356,

    Did this issue occur on this mailbox that was converted from a shared mailbox only?

    If so, according to the Official documention, the feature of Insight is available to a valid mailbox(a user mailbox from the start ), for more information, please refer to the section of "Why don't I see the Outlook Insights add-in?" this document: Insights Outlook add-in

    In this case, it's recommended to create a new user mailbox for your need.

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