SharePoint List Commenting @someone Permission Error Round II

Question

This was brought up in another thread here: Old Article

I was having this issue as well.

This is my work-around for the problem in 2023 hope this helps.

I use a flow to assign a prefixed number to each row in my list when a new record is created and saved.

In order for the @someone to work properly:

Wait for Flow to run and update the list.

Hit refresh on web browser.

If refresh fails stop and restart browser.

If you don't use a flow refresh or restart browser.

Works for me but its a pain.

Answer 1

Dear DRS,

Good day!!

We appreciate for sharing the workaround for the concern facing when using @mention in the Comments of the SharePoint Online list and where we believe it will help the users in this community who are having similar issue.

Moreover, I have done the quick test in the SharePoint Online list by @mentioning the user who is not having access to the SharePoint Online list and I didn’t encounter any problem as explained in the reference thread.

So, if you are facing the same issue as the reference thread i.e., permission error when @mentioning any users at the Comments section of item in the List, I believe the problem should be further investigated by related development team via collecting HAR logs because there is no any related service incident reported at the Microsoft Service Health dashboard.

I do feel regret for not resolving the problem and redirecting you to the related development team but the fix to your concern can be find out through the HAR logs and suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the HAR logs.

Reference: Get support - Microsoft 365 admin | Microsoft Learn

Note: To create a support ticket, you need to have admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket

Appreciate your patience and understanding. Have a great day!!

Best Regards,

Sophia

Answer 2

Dear DRS67,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation and we will update the thread shortly.

Appreciate your patience and understanding and thank for your time and cooperation.

Sincerely,

Waqas Muhammad