Question about Microsoft IP

Question

Hello team,

Can you confirm what IP 20.13.58.154 is used? We need to know if we need to open this flow port 443. It belongs to Microsoft but what is it?

Thanks

Answer 1

Hi Charlotte Coutillard,

Good day.

Thank you for reaching out to Microsoft community. I am writing to follow on this thread.

If your concern is for Microsoft 365 Business exchange online, I have found one official document about Office 365 URLs and IP address ranges - Microsoft 365 Enterprise | Microsoft Learn

==============================================================================

Furthermore, I have consulted your situation with my team, and I would like to share more specific information with you, in order of your certain situation, the several things can be known and checked by backend side technical support team.

As an Office 365 global admin may need to contact again our Office 365 support team on the back-end side via an open service request so they can diagnose this specific scenario through some more technical resources, if needed, they maybe collecting some different logs information for further diagnosis. They can escalate this issue to the next level of the support team after collecting logs. Since we forum moderators have limited permissions and access resources, due to this reason we are unable to collect certain detailed information in the public forum for data privacy. After diagnosing the scenario, our technical support team can provide possible information from their end.

If there is any known issue, our technical support team can provide from their backend resources.

For this standard process, here's the official document for the global admin: Get support - Microsoft 365 admin | Microsoft Learn (Online Option).

Note: End users need to contact Office 365 global admin to do some standard procedure and to contact backend side specific support team.

Important note: If any organization's Office 365 Business/Business/Education subscription is from a syndicated partner or reseller, and if the global admin can't open the service request on their end, they may need to contact the reseller's support provider so they can help the global admin to open the service request on their end. after the Office 365 support team will involve in the created service request.

I would really appreciate your cooperation. Thank you once again for your precious time.

Sincerely

Vaidya Darpan

Answer 2

Hi

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

We are looking into your situation and we need sometime to do further research on this. Will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Microsoft Community