User group licenses not processing automatically

Question

Hello, anyoneone else experiencing the below?

Since yesterday user office licens assignments has stopped working.

• If i press [Reprocess] the licens is assigned correctly!?

Our Users are synced to Entra from local AD with their respective licens groups, and the groups are assigned licenses on Entra.

Everything seems to be syncing correctly, since all i need to do is press the [Reprocess] button, so is this a Microsoft bug atm?

Answer 1

We created a support case with Microsoft, and after a weeks dialog with 1st line support it suddenly started working, with no explanation from MS..

Answer 2

Hi, my organisation is having this issue also, seems as though it started around the 18th December 2023. Did you get any fix for this?

Thanks

Answer 3

Hello Steven,

Thank you for writing to us here in the Microsoft community.

I would like to answer your question further, but it seems to be beyond my expertise. It's more complex than what we usually discuss here in the community. To help you get the accurate information you need, go to the site and ask questions to the experts dedicated to Microsoft Q&A Questions - Microsoft Q&A or the Azure Support Azure Support Options | Microsoft Azure. They are experts in these kinds of concerns.

We'll leave this thread open for our MVPs or other subject matter expert members to share their answers.

Regards,

Prince R

Microsoft Moderator