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Planner Notifications Not Working

Anonymous
2024-02-02T12:51:30+00:00

Hello,

We've got a few users using Planner but one of them specifically isn't receiving email notificiations for when comments are added to a Task. They get them for other things like being added to a Plan/Task or when ones completed but they're missing the comment emails.

I've checked the notification settings for them and on our admin side and can't see anything. Checking message traces seems like the emails are going to everything else in the Plan/Task except for them? Is there anything else I might be missing here?

I've checked the various support articles but we've got everything setup as we should (see - Manage Planner notifications - Microsoft Support & Microsoft Planner for admins - Microsoft Planner | Microsoft Learn)

Thanks,

Thomas

Microsoft 365 and Office | Install, redeem, activate | For education | Other

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  1. Anonymous
    2024-02-02T13:25:48+00:00

    Dear Thomas,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern and I would like to convey that I have tested the behavior at my end, where the members in the Plan are able to receive the notification when the comments are added to the tasks in the Plan.

    Since only specific users are not able receive the email notifications, I believe the problematic users are having the Exchange Online license because the users are able to receive the other notifications.

    In this situation, I believe the problem should be further investigated by related development team via collecting HAR logs because there is no any related service incident reported at the Microsoft Service Health dashboard.

    I do feel regret for not resolving the problem and redirecting you to the related development team but the fix to your concern can be find out through the HAR logs and suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the HAR logs.

    Reference: Get support - Microsoft 365 admin | Microsoft Learn

    Note: To create a support ticket, you need to have admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

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