Authenticator app process is horrible

Question

My entire company has problems with this app. It doesn't recognize our email accounts. We already have 2fa engaged. The app doesn't seem to function and sends you in a catch 22 loop when you can actually log in when it chooses to recognize your account. Can Microsoft please fix this horrible program?

Answer 1

Admin.

Yes we have contacted support. It’s the typical run around. The app is just super convoluted and broken. It’s forced upon users and it simply does not work when following the clear step by step instructions.

Is Microsoft doing anything about the numerous complaints I see online?

Answer 2

Are you admin or end user?

For end user contact your Office 365 admin to open a support ticket.

If you an admin may contact phone support. See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2