Hi, I have a strange problem with IoT Central demo application: application was perfectly working for several weeks now I see no new telemetry neither in the dashboard, nor in the raw telemetry tab I have some data exports configured with web hooks and these are still receiving the data from the az console I can see that telemetry reaches the platform (az iot central diagnostics monitor-events ...) the app on the device reports successful sending both via SDK and MQTT client Any ideas on what to investigate to understand what is happening? Is there a way to trigger a "restart" of the IoT central backend app? Thank you

Hi, this was the only incident I noticed and since then it did not repeat again. Unfortunately I have no more info to report, all is good now Many thanks

No telemetry in IoT Central (properties and commands working)

MP 16

Hi, I have a strange problem with IoT Central demo application:

application was perfectly working for several weeks
now I see no new telemetry neither in the dashboard, nor in the raw telemetry tab
I have some data exports configured with web hooks and these are still receiving the data
from the az console I can see that telemetry reaches the platform (az iot central diagnostics monitor-events ...)
the app on the device reports successful sending both via SDK and MQTT client

Any ideas on what to investigate to understand what is happening? Is there a way to trigger a "restart" of the IoT central backend app?

Thank you

António Sérgio Azevedo 7,666 Reputation points Microsoft Employee

2021-08-27T11:43:01.663+00:00

Hello @MP I have noticed a similar case on our Azure Support Requests. Could you please confirm you are already leveraging support request in the Azure portal? We need to look at internal server errors for better analysis of your current issue, so you did the right thing if you confirm it.

See more about What are the Azure IoT support and help options?

Thank you!
MP 16 Reputation points

2021-08-27T12:06:04.47+00:00

Hi, yes I was kindly contacted later in the day by a support engineer.

Thank you
António Sérgio Azevedo 7,666 Reputation points Microsoft Employee

2021-10-22T15:21:08.517+00:00

Hi @MP , I have confirmed with Support Engineer that this issue resolved by itself. Can you confim if you have more details and post the answer + verify to help others?

Thanks!

1 answer

MP 16 Reputation points

2021-10-25T13:23:28.047+00:00

Hi, this was the only incident I noticed and since then it did not repeat again. Unfortunately I have no more info to report, all is good now

Many thanks
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António Sérgio Azevedo 7,666 Reputation points Microsoft Employee

2021-10-25T15:28:01.283+00:00

Thank you so much for sharing the results with the rest of the community. Can you please verify the answer as well?

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No telemetry in IoT Central (properties and commands working)

1 answer