Share via

I need help with Authenticator app

Anonymous
2023-12-13T14:58:49+00:00

i have been trying to re-add my work email to the Authenticator app but im having issues. When i go to add my email and enter my email & password Microsoft opens a window and says to open Authenticator app and Approve sign in request and give a 2 digit code. The issue is im not getting the prompt in the app to enter the code. Same thing happens when i try to sign back into Teams, Sharepoint or my work email on my phone. I get the 2 digit code but im never prompted by the app. Im going in circles here.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-12-13T17:51:09+00:00

    Dear Corey Wood,

    Good day! Thank you for posting to Microsoft Community.

    I'm sorry to hear that you're having trouble with the Authenticator app. I do understand your query here but, as your query related to Microsoft Authenticator app and since Microsoft has specific support channel resource for certain different support scope and attributes, we are belong to Microsoft Forum Community mainly focused on Micrsoft 365 Exchange online only. Therefore, we provide some limited knowledge about some aspects of Microsoft Authenticator related scenarios. For Microsoft Authenticator, we have a dedicated team with special expertise in Authenticator app queries, so would you mind to connect and place your query on our dedicated Microsoft Authenticator - Microsoft Q&A? We believe they will give you accurate and efficient solution for your concern.

    Thank you for your precious time and understanding. Have a nice day!

    Sincerely,

    Libeamlak | Microsoft Community Moderator

    Was this answer helpful?

    0 comments