I lost my data in the two-factor authentication application after formatting my mobile and now I can't log in to the insta account, rockstar and other accounts, what is the solution

قتادة العاني 1 Reputation point
2021-08-26T23:38:45.923+00:00

I lost my data in the two-factor authentication application after formatting my mobile and now I can't log in to the insta account, rockstar and other accounts, what is the solution

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  1. Shashi Shailaj 7,581 Reputation points Microsoft Employee
    2021-08-31T10:24:25.207+00:00

    @قتادة العاني , Generally every consumer service provides recovery codes which you can use in case you have lost access to the authenticator application . You can try to find the recover codes for those services if you have them . If you do not remember setting them up or downloading them then you will need to contact each and every service separately .

    Another way is that if you had setup backup for your authenticator data within the app . Then you can install authenticator app and then follow the steps in the article https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery#recover-your-account-credentials-on-your-new-device

    Please do not setup backup in authenticator first else it will erase the last backup if any . First follow this to setup recovery and then take it forward.

    Related articles : -

    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery
    https://techcommunity.microsoft.com/t5/azure-active-directory-identity/how-it-works-backup-and-restore-for-microsoft-authenticator/ba-p/1006678

    Hope you are able to recover your accounts.

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    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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