Pick an account loop

Question

Hi

I can't log in to my 365 Business account admin page.

My login is korolova@.....

I receive constantly "Pick an account" window. I enter my login/password and see the same window again.

On all devices in all browsers - on laptop Chrome / Edge, on mobile Chrome / Safari

Is there a way to fix it?

Thank you. "

Answer 1

Hi Galina Korolova,

Good day.

Thank you for posting to the Microsoft Community. We are glad to assist.

If your account is a Microsoft365 Work/School account and if you are an end user/if you are an admin but another user has admin rights, it is suggested to contact your admin and ask the admin to reset your password and check if you still have admin rights enabled in the Microsoft 365 admin center, the Admin can do it by following the Reset passwords - Microsoft 365 admin | Microsoft Learn.

If you are the admin only and can’t access your account, it is suggested to contact the Data Protection team, because we are from the community team and we are not authorized to reset any user/admin account. The Data Protection Team is the only support team to check and reset accounts. To find the contact number of the Data Protection team, please check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support.

If your account is a Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply to us so that we can involve the personal account team for further assistance.

Thank you so much for your precious time and co-operation.

Sincerely,

Simbarashe | Community Moderator.

Answer 2

Dear Galina Korolova,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Community Moderator