Cannot access shared class notebook with school account

Question

My Professor has shared a (OneNote) Class notebook with our class. Everything appears to be fine from his end, he shared to each of our school email accounts and we all have an invite in our school inboxes. Based on the URL for the invite, this is being hosted on a sharepoint website.

As background and probable cause of the issue: Login credentials for Office and even our email inboxes use a username in the student.commnet.edu domain, but our email addresses are in the mail.ct.edu domain.

The email invite gives a link that allows me to enter first my email address, then a code sent to the email address to verify identity, and then opens the notebook.

Initial problem is that when I put in my email address (in the mail.ct.edu domain) and get my code which allows me to access, it is in a very limited capacity instance of OneNote. It creates a one-time instance in a nonexistent office account under my email address in the mail.ct.edu domain.

I asked the professor to share the link to my student.commnet.edu username, and I am able to get as far as waiting to input a verification code. However, this credential is not a valid email address and so I cannot access the generated code and get the notebook opened in my actual school office account.

When I log into OneNote on the browser, there are no 'shared' notebooks even after both invitations to each domain.

I cannot think of any other ways to share this notebook to my school account. Is there a workaround to allow for notebook sharing in scenarios like this? I assume this is common since this is an intended method to share notebooks and I assume my class is not the only set of people with different domains for login credentials and email addresses. I couldn't find the right search terms to find it though. I would like to be able to access this notebook in my Office account proper.

Answer 1

Dear Miles_860

Thank you for reaching out to Microsoft support.

It seems that you are having trouble accessing a shared OneNote Class notebook with your school account due to different domains for login credentials and email addresses.

Given this situation, in order to help you better, we suggest that you contact the support team to provide further help with your concern. The support engineer there has the highest permission and sufficient resources, can help you better from the backend.

If you don't have admin permission in your organization, contact your Office 365 admin to go to **** Microsoft 365 >> Support-> New Service > New Service Request If you have admin permission, you can directly follow the article Get support - Microsoft 365 admin | Microsoft Learn to raise a ticket.

Really appreciate their patience and understanding.

Relation

Stacey

Answer 2

Hi

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation and we will update the thread shortly.

Appreciate your patience and understanding and thank for your time and cooperation.

Sincerely,

Tin