authentification 2 factors error , error code : 50089 ( code show in login page but not show in Mobile phone app )

Question

Dear Microsoft support ,

i have issues for loging microsoft 365 user ( my user is main admin too)

Error Code: 50089 Request Id: 5623c420-96fd-44be-b4cb-250fb9e13e00Correlation Id: 891ba2b3-0e37-45f9-bcb0-34c27240604bTimestamp: 2024-01-29T03:54:21Z

the mian page admin potal microsoft show Code but when i see in my mobile app for type code cannot

it no show for type to key code number for autheitification

Remark : before problem i have accident for delete 2 MF passcode for second confirme authenfificator on mobille and then system will think expired of token after that i cannot lot login too , my mobile app show have problem for login user name and password cannot find out user account for authentifacation complete mayby shoud have register again .

please advise and help to support

best regards,

Team

Answer 1

Dear Jaturawit Chaiphiphatthanakit

Thanks for choosing Microsoft Community.

Based on your description, I know the scenario you met. Since y6u are admin and meet this.

For this, I am willing to help you but since here is public site which is accessible for all customer, and for this, we are lack of some permission, so we  cannot collect your admin or account private information for further support. so for this, I sincerely suggest you get phone support from Get support - Microsoft 365 admin | Microsoft Learn. The engineers there will verify your company information and also admin information to help get access to admin account.

For this, please be kindly to contact Technical phone support and ask them to escalate your issue to the data protection team. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc.

Your understanding and co-operation are highly appreciated.

Thanks for your precious time, Have a nice day.

Sincerely

Katherine

Answer 2

Hi,

Good day! Thank you for reaching out to the Microsoft Community. We appreciate your inquiry, and we are dedicated to assisting you promptly. Our team is actively reviewing your situation, and we will provide you with an update on the thread accordingly.

Your patience and understanding are valued, and we sincerely thank you for your time and cooperation.

Sincerely,

Microsoft Community