This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi, I've encountered an issue while attempting to add MS Projects to Teams. Despite trying various approaches, I consistently receive the following error message: "You don't have access to this project. If you contact support, you can give the following information to the support agent. Correlation ID: d389219c-0c6f-448e-9dff-deb741d41a0c."
The weird thing is after adding in the project into Teams it works for a while before the error message surfaces.
Here are the steps I've taken:
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dear Yong Amos,
Good day!!
Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.
I understand your concern and I would like to convey that I have tested the behavior at my end, where I am not able to reproduce the problem when adding the Project into the Channel of the Team.
Since you mentioned it appears for some time and get the permission error message, I would like to confirm whether the same problem happens when you try to access the Teams in the InPrivate or Incognito window of the browser.
If still the same issue, then I believe the problem should be further investigated by related development team via collecting HAR logs because there is no any related service incident reported at the Microsoft Service Health dashboard.
I do feel regret for not resolving the problem and redirecting you to the related development team but the fix to your concern can be find out through the HAR logs and suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the HAR logs.
Reference: Get support - Microsoft 365 admin | Microsoft Learn
Note: To create a support ticket, you need to have admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket.
Appreciate your patience and understanding. Have a great day!!
Best Regards,
Sophia