onedrive login problem

Question

id- KM13480@office-365.works

login problem

Something went wrong  

Your computer's Trusted Platform Module has malfunctioned. If this error persists,  contact your system administrator with the error code 80090016  

More information: https://www.microsoft.com/wamerrors  

Additional problem information  

Error code: 80090016  Correlation ID: 51ae47ad-f67c-456f-abb0-87182ab651be  Timestamp: 2024-02-01T18:42:53Z  More information: https://www.microsoft.com/wamerrors  Server message: Keyset does not exist

Answer 1

Dear KM13480,

Good day! Thank you for your reply to Microsoft Community. We are happy to help you.

I have carefully read your question. As a community, we are here to provide you with suggestions and guidance, but we don't have the permission or necessary resources to test the issue from the backend. From your description, it appears that the issue should be escalated to the backend team. Unfortunately, as a community, we don't have permission to test the issue on our end. However, we can guide you towards the correct path to resolve your issue. Please follow the steps below to contact Office 365 support.

If you don’t have the admin permission on your organization you can contact your office 365 administrator to go to Microsoft 365 >> Admin Center-> Support-> New Service Request if you have admin permission you can directly follow the steps upper without contacting administrators help. Please use my below picture as a references or you can refer to this article to check the way how to raise a ticket.

Get support - Microsoft 365 admin | Microsoft Learn

Please provide all necessary issue information and then click on Contact Support. Our support team will begin working on your issue as soon as possible.

Thank you for you precious time and cooperation.

Have a nice day!

Best regards,

Answer 2

This page has been blocked as it violates the Acceptable Use Policy located in the Terms of Use. If you believe this is a mistake, please contact our Support team using M365 Admin Center for further assistance.

Answer 3

Dear KM13480,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

From your description It seems OneDrive login problem behavior from your side.

If my understanding is right, apologized situation you encountered, we do understand the inconvenience caused and apologize for it.

I go through the post carefully, based on the description, it seems that you get issue when activate Office, you get error, as for the issue, here are some suggestions:

1. Try reset Office activation status with tool from link: OLicenseCleanup.vbs, the tool can help solve the issue if it is caused by account conflict.
2. Go to Start Menus>Settings>Account>Access work or school, disconnect all your accounts from here, then restart your PC, sign in Excel again and check the result. You may also try automate this by the tool from the link: Clear credentials from Workplace Join
3. If you get account from your company or school and they require you to set up multifactor authentication for your account,  please sign in https://portal.office.com check if you are required to set up MFA. Check the link for more information: Set up your Microsoft 365 sign-in for multi-factor authentication
4. Try follow the link to clear TPM Key and check the result: Clear all the keys from the TPM

Your understanding and patience will be highly appreciated.

If there is any misunderstanding, please feel free to correct me.

Have a nice day!

Best Regards,

Sophia

Answer 4

Hi,

Good morning!

Thank you for posting in the Microsoft Community. We will be happy to help you.

We are investigating your situation and will update the thread shortly. Appreciate your patience and understanding!

Sincerely

Microsoft Community Moderator