diagnostic code 404/1008

Question

I cannot use Teams, i have a diagnostic code 404/1008 message

Answer 1

HI, I'm sorry but none of the above makes sense to me. It's too technical.

I need to be able to send messages and make calls from my Teams account to clients and at the moment i am unable to do so. Do I need to turn on some settings or do I have the wrong subscription?

Help, many thanks

Helene

Answer 2

Dear Helene Thomas

Thanks for choosing Microsoft Community.

Based on your description, I know the scenario you met. For this, first, I need to confirm with you whether you are using Teams on the web or Teams client?

If you are using Teams on the web and meet this, for this, please be kindly to change a browser and check the result.

If you are using Teams client, please be kindly to log in your account in Teams on the web and then check if you can log in on the web. If there is nothing wrong with web side, for this, please be kindly to try to un-install and re-install Teams and check. If this cannot help, please be kindly to try to Clear Teams cache - Microsoft Teams | Microsoft Learn. And check if this can make any difference.

If there is any update, please feel free to let me know. Your understanding and co-operation are highly appreciated.

Thanks for your precious time. Have a nice day.

Sincerely

Katherine

Answer 3

Dear Helene Thomas, Good day! Thank for posting in the community. We've received your query, and you can expect to receive response from one of our community moderators accordingly.

At this point, we appreciate your patience and cooperation. Thank you. Sincerely,Community moderator