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Microsoft 365 Developer Program, Admin account locked out

Anonymous
2024-07-24T19:30:02+00:00

I need to reset my authenticator for my admin account, but I don't see any way of doing that. The help states you need to contact your adminsitrator, but I am the administrator, and that account is the administrator account.

I am at a loss as to how to resolve this. I need access to my Microsoft 365 Developer Program environment. I tried deleting and recreating the subscription, but the problem continues on the new subscription...

I don't want to make a phonecall, if someone could give me an email address where I can contact Microsoft to get this resolved, it would be appreciated.

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2024-07-25T07:02:44+00:00

    Hello mgleeson.    Welcome to the Microsoft Community.I understand that you are currently unable to access your Microsoft 365 Developer Program due to an issue with your Authenticator.I very much wish I could be of assistance to you, but issues with the Authenticator and Developer Program are beyond the scope of Microsoft Community support. There are dedicated communities for both issues to discuss them:Authenticator: Microsoft Authenticator - Microsoft Q&ADeveloper Program: Home - Microsoft Community HubYou can click above to visit these communities, submit your questions and discuss them with other users and support specialists. We hope that your issue will be successfully resolved in the right department and thank you for your understanding and support.Best RegardsEliac | Microsoft Community Support Specialist

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