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I cannot log into Microsoft 365 Admin

Anonymous
2024-07-11T22:45:56+00:00

I recently signed up for a Business Basic Account and am in my free trial period.

I do not have any other users registered and I cannot log in using the login I created

******@xxxxxxxxxxxx.microsoft.com

Every attempt to enter the password results in a reject. I am unable to locate any prompt that will allow me to reset my password.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-07-12T00:04:16+00:00

    Dear DJ Starsage,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    Based on your description, you are having issue with Admin account logging in for your Microsoft 365 subscription.

    (For your information security reasons, I masked the private information in your thread to prevent phishing/spoofing risks, please comprehend.)

    Firstly, I was wondering, whether you are referring to the default xxxxxxxxxxxxx@xxxxxxxxxxxx.onmicrosoft.com admin that you created when signing up? I noticed that you spelt it as ******@xxxxxxxxxxxx.microsoft.com, please confirm and kindly let me know if I have any misunderstanding.

    If your account address is correct, please refer to the information below:

    1.) If you are not the only admin in your tenant, please contact your administrator to follow the steps in Reset passwords - Microsoft 365 admin | Microsoft Learn to reset your password. After reseting, you would be able to login to O365 Portal using the new password.
     
    2.) If you're the only admin in your organization, since our forum is a public platform, we are not allowed or suitable to collect customers' account information. In this situation, please Find Microsoft 365 support phone numbers for business by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support to contact our support. Support will help reset password for you. They will keep your account safe and sucure.

    I hope the information helps! If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated.

    Thanks for your precious time. Have a nice day.

    Sincerely,

    Sherry | Microsoft Community Moderator

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