Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Dear Flavia.Admin
Good day! Thank you for posting to the Microsoft Community. We are happy to help you!
First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, due to the lack of relevant permissions and tools in our forum, in order to better help you and not waste any more of your time, it is recommended that you contact our 365 support team and they will provide you with further assistance. For details, please refer to this official document: Get support - Microsoft 365 admin | Microsoft Learn
In addition, if you still need further help, please kindly try to create a service ticket in the Microsoft 365 admin center****to support > service requests through navigation, as they have more access permissions than on this forum, and professional engineers will further help you.
Note: if you are not using admin account, please kindly ask admin within your organization for help. If you are not sure who is admin, please kindly refer to: How do I find my Microsoft 365 admin? - Microsoft Support
Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!
Sincerely
Kerry Chen | Community Moderator