remove account from Microsoft server

Question

Hi,

Could someone please assist me with another account that we can't get access to. I release that your not supposed to post email addresses but I can't get access and can't get through to someone at microsoft as I can't get access to the 365 account.

12***g.com want you to remove st******0.co.uk from your systems so I can re add this at there end.

if you can't help on this message please send me a direct number to contact someone regarding this issue or send me an email address that I can use to run over the issue or a link to live chat as I can't seem to find that either.

Look forward to hearing from you.

thanks

Answer 1

Hello Steve Jones**,**

Good day!! Thank you for reaching out to Microsoft community.

To help you with this issue I need some additional information for next step:

• May I know your affected account type and subscription? Is it Microsoft365 business or Microsoft Personal account (outlook.com/Hotmail.com/live.com) or any third-party account?
• Are you a global administrator user or an End user?
• Do you have access to Microsoft 365 Admin Center?
• Do you have hybrid configuration or environment? or running as fully cloud environment?

You can call the directly for more information about this: Global Customer Service phone numbers - Microsoft Support.

Here are all ways of contacting Microsoft support:

• Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support.
• If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only). If you’re outside the United States, see the global support phone numbers.
• Business Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock support and access to small business specialists as you grow your business, from onboarding to everyday use. Learn more at Business Assist for Microsoft 365.
• Professional Direct Support for Microsoft 365 provides additional advisory support and proactive services to help plan, implement, maintain, and optimize Microsoft 365 solutions that align to your business's needs, as well as reactive support to assist you along the way. Learn more at Professional Direct Support for Microsoft 365.

If you think it will consume more of your time since we cannot have live conversation or any remote session in Microsoft community, you can also contact Microsoft support. They have access to provide solutions in a live remote session.

As the community moderator we have limited access to you user accounts and tenant to see the backend data.

Since it's an important scenario, you can raise a service request with your contact information so that a support engineer can engage and help you directly. If you do not have the Global administrator role, you must contact your Global admin/IT admin to fix this issue. ask them to raise a service request.

• To do that, please ask the global administrator to go to "Microsoft 365 admin center".
• Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn.
• On right bottom corner click on "Help & support" after that choose the "contact support".
• Fill out the required information in the form, including a description of the issue you are experiencing.
• Click on the "Create" button to submit your request.
• Once your request is submitted, a support engineer will be assigned to your case and will contact you to provide assistance.

I hope this helps. Let me know if you have any further questions or concerns.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

If neither of these step's work, please let me know and we can explore other options.

Thanks for choosing the MS community.

Looking forward to your response and have a great day ahead!!

Sincerely

S M Nazmun Nur | Microsoft Community Moderator