Billing Error

Question

Hello,

I was charged 4.80 on my debit card. I don't know why or how this card got billed as I don't have subscription for Microsoft applications since 2021. How is this possible.

Please advise.

Dora Tucker

Answer 1

Please provide me with a phone number for billing support so that I can get this issue resolved. I am being charged for 12 license and I have been paying $159.15 for the past 3 months. I only have 1 PC and my monthly subscription should only be $12.50/month for 1 license, plus I will need to get reimbursed for the 11 licenses that I have been paying for since 2/2024. I'm not sure how this billing mix-up occurred but I need to speak to someone from the billing department ASAP.

Thank you, and I appreciate your attention to this request.

David and Clarisa Logue

470 N. Bambo Circle

Tucson, Az 85749

Cell: 520-241-4698

Answer 2

Dear dora tucker

Thanks for choosing Microsoft Community.

Based on your description, I know your reuquirement. So sorry to bring you inconvenience for this. For this situation, since your consult is about Billing and we really do not have this permission to do this. I sincerely suggest you get phone support for this. The engineers there will help you. Please be kindly to have a try according to Get support - Microsoft 365 admin | Microsoft Learn. The engineers there who are responsible for Billing will provide you further help. Your understanding and co-operation are highly appreciated.

Thanks for your precious time. Have a nice day.

Sincerely

Katherine