One Drive Shared Folder Problem

Question

It has been two weeks with minimal response from Microsoft in regard to the OneDrive Shared Folders issues.

Here is the summarized issue:

Many customers worldwide have reported that their OneDrive shared folders have become inaccessible as regular file folders in File Explorer and instead appear as internet shortcuts. The reported issues include:

• Shared Folder Visibility - Users can see shared folders in a web browser, but these folders appear as link files (.URL) in File Explorer, which open the OneDrive website rather than displaying the folder contents.
• Synchronization Issues - Shared folders are not syncing properly with OneDrive on the desktop/PC. Attempts to add these folders to "My Files" result in creating internet shortcuts instead of actual folders.
• Access and Sync Problems - Users are unable to sync shared folders with their local devices, resulting in workflow disruptions and inability to access files offline. Users (other than the owner) of the shared files are unable to add and save new documents to the shared folders even though they have permissions to edit and view.
• Based on multiple reports, this is happening with BOTH Mac and Windows users.

I personally am having this problem with the 'Microsoft 365 for Family' plan. I assume that is considered for 'personal' or 'home' use. Would switching to a 'business' plan resolve these issues?

• For context, we were not given a separate business option when we purchased Microsoft Office 365 in November 2015. It was offered as "Office Home & Business 2016 for PC". We use it for Business as our company is owned by my family and we run with only two employees. We were not made aware that there were separate business plans.

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A response and an ETA for a resolution on this issue would be very helpful.

Thank you,

Lauren Damadzic

Answer 1

I want to endorse the fact MS does not care. the height of it is that even the Copilot is not helping them with their bugs.

Answer 2

It is very unlikely. I know for sure the Word multi level style formatting bug that were there in Office Word has been transferred over to Office 365.

I come to know from MS inside that MS Office is a profit making holy cow. What ever was coded in the past. Whoever did them has retired. The codes were written without much trail and therefore to correct them off bugs has a big risk. Not even Copilot can help.

Therefore unless something like crowdstrike happens. It is unlikely to be fixed.

Answer 3

Hello Microsoft support. We're now in mid-September 2024 and the problem is still there, at least for folders that were shared before the issue occurred.
Are you still working on this problem?

I have seen some progress (newly created shared folders are now working) but there are still pending issues.

Thank you for your update about your actions on this topic.

Answer 4

I am having the same issue, and there´s no way to contact microsoft. It is an issue they have to solve quickly, is very inefficient to work like this, and the it´s very possible that you make a mistake deleting one file to upload the new one.

Answer 5

I am seeing this issue on Windows 11, but my wife is on Windows 10 and she does not have this issue.