Authenticator app is not producing a code

Question

I recently had my phone stolen out of my work truck and had to purchase a new phone. On my new phone I installed the Authenticator app and selected a work account and logged in via my email. (Same email used on the prior phones app) it will not produce a 2fa code once it’s signed in. Originally on my old phone the as soon as you opened the app it had a randomly generated code for me to sign into my vpn and other things. The code would regenerate every 30 seconds. Now signed in on the new device it is not giving me a code. I’m assuming it is still generating on the old device however that device was remotely erased. What do I do?

Answer 1

Hi Landon Hall,

Thanks for your post in Microsoft Community.

I understand that you are currently having Authenticator related issues.

First of all, Authenticator-related issues require support in specific areas of specialization. There is a special section in Microsoft learn (English only) for this issue that is designed to support advanced users like yourself.

Here is a link below to the forum where you can raise specific situations and share your ideas for solving the problem: Microsoft Authenticator - Microsoft Q&A.

Finally, while we can't assist you further, I hope the information I've provided will help you find a better direction.

We will keep this issue on file in case our great volunteers come up with ideas for you.

Best regards,

Thomas C - MSFT | Microsoft Community Support Specialist