Microsoft Authenticator App - can't add account

Question

Microsoft Authenticator App does not let you reinstall your business accounts once you change your phone.

What happens is you end up being in a "loop" where, in order to authenticate the account, the app asks you to put the security code in the app itself which is not possible because you should have already been logged in to the app to authenticate yourself with the security code.

This problem is reported by many users.

In addition, it is not even possible to submit a business support request since your account must be already authenticated in order to submit the ticket.

There is no other solution than queueing for hours on the phone, waiting for the answer from a human and praying that you won't be cut off.

Microsoft's stupidity makes me astonished.

Answer 1

Thank you for your answer.

Indeed as I have written in the case I have reported, there is no other solution than contacting Microsoft customer service. That might become a nightmare, wasting hours in frustration.

This is medieval and irritating.

Answer 2

Regarding the issue only phone support can help and ask them to escalate your issue to the data protection team. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc. See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2